Frequently Asked Questions


Fresh: Do I have to order everyday?

If you don’t choose your meals/days no delivery will automatically come. You manage your own calendar. You can pick and choose when to use your days. Go to menu calendar to select which days you would like to order for.

Frozen Weightloss: Do I have to order every week?

If you don’t choose your meals for the week no delivery will automatically come. You manage your own calendar. You can pick and choose which week you like. When ordering select a Sunday on your menu calendar and make your meal choices for the whole week. Each delivery is made on Sunday nights.

Frozen Supermarket: When Can I order this?

This is much like a grocery store aisle. You can order whenever you need to stock up your freezer. Click here make your selections

How and When Can I Start?

Call Personal Gourmet at 416-721-0560 or visit www.personalgourmet.ca to create an account and get started!
Orders must be placed three days in advance.

How do I place my first order?

For step by step instructions on how to order from our system check out this comprehensive ordering guide.


Do you have to have food delivered every day?

Fresh Food Plans: You can choose to order for any number of days per week. There is no need to order consecutive days and no specific start date or end date. You have 1 year from the date of purchase to use your credits.

Frozen Food Plans: The minimum order is 5 days- longer duration plans are consecutive and weeks cannot be held or skipped

How does the delivery work?

If you live in a private home, your meals are placed in a designated pre discussed location. If you live in a condo or apartment with a concierge the meals can be arranged to be left with them. If your building does not have a concierge, we will arrange ahead of time to obtain a key to access the front door of the building. Your key will be returned on your last drop off day.

As a Personal Gourmet fresh client, you will receive all of your freshly prepared meals at your home or a chosen location before 6am daily (between 7pm and 2am the night before). Please note that Saturday and Sunday orders will be delivered together on Friday night.
Frozen weight loss deliveries are made on Sunday night for the week, and frozen supermarket deliveries are based on your selection

Are the containers recyclable?

Our containers are made from PolyPropylene code 5 and are reusable but not recyclable. We do not use BPA in any of our products.

What do I do with the empty cooler and ice packs or frozen food boxes?

It’s simple: just leave your empty cooler, including ice packs, outside your door by 7pm on the night of your next delivery. If you do not have further deliveries scheduled then please contact us to arrange a bag pick up. Please ensure that your cooler is empty with the exception of ice packs. If you should forget, just leave both bags out the following evening. Unreturned bags will result in a $25.00 service charge. Bags are tracked on an ongoing basis.


How many calories do I need in a day?

Your metabolism is an estimate of how many calories your body needs to maintain its current weight. It shows the number of calories per day your body burns, regardless of exercise. In order to lose weight, you need to increase your daily activity or consume fewer calories than those needed to maintain your weight. It is important that we know your calorie level, because it will allow us to craft a food regime that will facilitate weight loss. “Calculate Calorie Level” to find out what calorie level you are on and we can personalize the program that works best for you.

Please note that calorie counts are as close as we can possibly get them, but still approximate.

This looks like too much food. Is it the right amount for me?

Personal Gourmet creates a personal program to each individual’s calorie needs. It may seem like a lot of food but it’s just a lot of good food! To put things in to perspective, a bag of non buttered movie popcorn is the same as Personal Gourmet’s 3 meals and 2 snacks. That’s a 1200 calorie level!

How much does the service cost?

Fresh Food: Please go to our pricing page to see which program fits you best.
Frozen Food: Please go to our pricing page to see which program fits you best.

Please sign-up and build your health profile to find the most accurate pricing for your needs.

Can I have food for my family?

You can choose to order additional items for family members using the a la carte feature

What if I need to take time off?

Fresh: Our program is very flexible. There is no designated start date or end date. Start and stop as often as you need however please be advised that credits do expire 1 year after purchase date.

Frozen: Our frozen weight loss programs are consecutive and start on Mondays. You can order consecutive weeks, or one week at time if you plan to take time off

What plan is best for me?

Each program at Personal Gourmet is personalized to our clients needs. Our clients typically lose approximately 1% of their weight each week. We offer both fresh and frozen food programs that can be used for weight loss or healthy living. Personal Gourmet does all the work for you. All you have to do is sit down and enjoy HEALTHY gourmet meals that taste GREAT!

Dietary Concerns

What if I am allergic or dislike a particular food?

There are at least two choices a day per meal to allow you to avoid getting things you cannot eat. Please also contact our food specialist and they can assist you in helping you make the perfect plan.

Is there a vegetarian meal plan?

We offer a vegetarian options (including fish) for each meal of the day on our balance plan. There are also vegetarian options in our frozen supermarket.
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